How can I update my personal or contact/salon details?
A confirmation email will be sent to the provided email address > Go onto that confirmation email > Scroll down to “Update Your Information” > Select “Click Here” where it states “to make changes to your registration information” and you will be directed back to the Registration Website (below “click here” will be your Log-in & Registration ID for reference) > Correct or update any according information on the re-directed page & click “Update”. If, for whatever reason, you cannot update this information, send a direct email to [email protected]
When is cut off for booking Education?
Master Colorist, Academy Exclusive, and Artist programs close one week prior to the program date.
All other Academy and State Based programs close 72 hours prior to the seminar date.
Bookings may close earlier if a program sells out.
Will salons / stylists receive a tax invoice receipt?
Yes, salons and stylists will receive a tax invoice for ALL education bookings. The tax invoice receipt will be available in the confirmation email, with a download link in a PDF form.
Can I book education seminars in for a location in Australia, if I am not a resident or citizen of Australia?
Yes. Everyone is welcome! Please note: Kao Australia is not responsible for any travel bookings, accommodation, expenses or transportation.
Can I book education seminars? If I am a non-Goldwell/KMS Hair stockiest, salon or stylist?
Yes. Everyone is welcome!
How can I request a cancellation for an education booking/seminar?
What is the Kao Salon Academy cancellation policy with education bookings?
For Academy & State Based Programs
All cancellations must be received 30 days prior to the date of the scheduled program to be eligible for a full refund. Any cancellations within 30 days will receive a credit toward a future seminar in the current calendar year.
Non-attendance or cancellation with less than a business day notice, AEST time, is subject to 100% charge.
Kao Australia reserves the right to postpone or change any seminars due to unforeseen circumstances, in which case participants will be notified.
For Shows & Events
All cancellations must be received more than 45 days prior to the scheduled program date to be eligible for a full refund. Cancellations received within 45 days of the program date will incur a 50% cancellation fee. Cancellations received within 30 days of the program date are non-refundable and will be charged the full ticket fee.
How will my education booking be confirmed and when? Call? SMS?
All education bookings will receive a confirmation email. The confirmations are sent both to the participant and the cc e-mail listed on the registration.
What is the official # I can tag on my social media pages?
Our official hashtag is #kaosalonacademyau !
Is there a deferred payment option available?
Yes. We offer a deferred payment option, allowing 30 days to complete payment and secure your registration. If payment is not received within this timeframe, the reserved spot will be forfeited.
How do I finalise my payment?
To finalise your registration or make a payment, please refer to the payment link in your confirmation email.
Click the payment link in your confirmation email
Select the green “PAY” button at the top of the screen
Confirm the outstanding balance shown next to “Payment Amount”
