Participant Terms & Conditions for APQC’s 2024 Conference

All attendees of APQC’s 2024 Conference (the “Event”) are required to accept and abide by the following Terms & Conditions. Failure to adhere to these Terms & Conditions may result in your expulsion from the Event with no refund. Please review them carefully.

Code of Conduct. APQC is committed to promoting an environment in which all individuals are treated with respect and dignity. Each individual has the right to attend and participate in the Event in a positive, professional atmosphere that promotes fairness and equality and that prohibits discrimination or harassment of any kind. Therefore, APQC expects that all attendees will comport themselves in a professional manner and will treat each other with kindness and respect.

Security. Any questions or concerns regarding security should be addressed to Hotel staff, the Houston Police Department, or in case of emergency, 911. Participants are strongly encouraged not to leave personal items unattended. APQC is not responsible for theft or loss of personal property. 

Modification of Event. The published schedule and description of the Event are for informational purposes only. APQC may, in its sole discretion, modify the Event by, among other things, substituting speakers or programs, adjusting the schedule or timing of programs, canceling certain parts, or otherwise adjusting the Event as it deems appropriate. 

Cancellation of Event by APQC.  APQC may, in its sole discretion, cancel the Event. If that occurs, you will receive a full refund of any registration fees paid to APQC.  However, APQC shall not be liable for any incidental or consequential loss incurred as a result of cancellation, including without limitation, nonrefundable charges for meals, transportation, and lodging. Participant assumes all risk of loss resulting from a cancellation regardless of the cause.

REFUND AND CANCELLATION POLICY. All requests for refund and cancellations must be submitted to APQC in writing to [email protected] and received in the timeframe outlined below.
Refund policy:

  • The deadline to request a refund for your registration is Friday, March 8, 2024. Registration cancellations received on or before Friday, March 8, 2024, will be eligible to receive a refund less a 10% service fee.

Cancellation policy:
  • Registration cancellations made after Friday, March 8 , 2024, are not eligible for a refund.  
  • Alternatives to cancellation:
    • Someone from your membership organization may be substituted to attend in your place on or before Friday, March 8, 2024, at no charge. After Friday, March 8, 2024, a 10% administrative fee will be assessed.
    • You may rollover your registration for the following year's conference at any time less the 10% administrative fee. Registrant will be responsible for any price difference from the rollover from the prior year. The rollover is valid for the next conference year only and incorporates the future year’s pricing, cancellation, and refund policies.
    • You may apply your conference fee less a 10% service fee to other APQC products and services: such as APQC Academy (online e-learning), Advisory Services, Membership.

Photography/Filming/Use of Likeness.  All or portions of the Event may be photographed, filmed, and/or recorded by or for APQC or others at APQC’s sole discretion. By attending the Event, you agree that APQC and/or its permitee may film, photograph, record, or otherwise capture your likeness in any media now available or hereafter developed and to distribute, broadcast, use, or otherwise globally to publish, edit, reformat, and create derivative works from such media, in perpetuity, without any further approval from you or any payment to you. 

Privacy. APQC is committed to data privacy and protecting your personal information. We will collect and process your personal data in accordance with our Privacy Policy, which is incorporated into these Terms & Conditions.

Intellectual Property.  The Event and all of its content are owned or licensed by APQC and no portion thereof may be copied, broadcast, disseminated, modified, or sold without the express written permission of APQC.  ALL RIGHTS RESERVED.

No Smoking. This is a non-smoking event.  Smoking is permitted only in designated areas outside of the Event.
 
Pricing.  Prices are subject to change without notice.

DISCLAIMER.  THE EVENT IS PROVIDED AS IS. APQC EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  APQC’S LIABILITY TO YOU FOR ANY CLAIM, DEMAND OR CAUSE OF ACTION REGARDLESS OF FAULT SHALL NOT EXCEED THE ACTUAL AMOUNT PAID BY YOU TO APQC FOR THE EVENT.

Indemnity. To the fullest extent permitted by law, Participant agrees to indemnify, defend, and hold harmless APQC, its suppliers, and their respective employees, officers, directors, and agents, from and against all claims, losses, or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney's fees) to the extent caused or contributed to by the negligent acts or omissions of Participant.

Choice of Law/Forum.  Any dispute arising out of or related to these Terms & Conditions or your participation in the event shall be governed exclusively by the laws of the State of Texas, without regard to conflicts of law, and any action shall be heard exclusively in the state or federal courts located in Houston, Texas, USA.

Entire Agreement.  These Terms & Conditions are the entire agreement and understanding between you and APQC regarding the Event and supersede any prior or contemporaneous statements, representations, agreements, or understandings between the parties.