How can I update my personal or contact/salon details?
  • A confirmation email will be sent to the provided email address > Go onto that confirmation email > Scroll down to “Update Your Information” > Select “Click Here” where it states “to make changes to your registration information” and you will be directed back to the Registration Website (below “click here” will be your Log-in & Registration ID for reference) > Correct or update any according information on the re-directed page & click “Update”. If, for whatever reason, you cannot update this information, send a direct email to [email protected]

When is cut off for booking Education?
  • As long as the seminar is not SOLD out prior to this time, cutoffs are as follows:
    • For Master Colorist programs at the Sydney Academy, 72 hours prior to seminar date.
    • For all other programs, the day of the seminar.
Will salons / stylists receive a tax invoice receipt?
  • Yes, salons and stylists will receive a tax invoice for ALL education bookings. The tax invoice receipt will be available in the confirmation email, with a download link in a PDF form.
Can I book education seminars in for a location in Australia, if I am not a resident or citizen of Australia?
  • Yes. Everyone is welcome! Please note: Goldwell / KMS are not responsible for any travel bookings, accommodation, expenses or transportation.
Can I book education seminars? If I am a non-Goldwell/KMS stockiest, salon or stylist?
  • Yes. Everyone is welcome!
How can I request a cancellation for an education booking/seminar?
  • Email [email protected]. In this request, please attach the following:
    • Full name of participant/s
    • Contact email & number
    • Salon name & account number (if applicable)
    • Cancellation request
What is the Kao Salon Academy cancellation policy with education bookings?
  • All cancellations must be received 30 days prior to the date of the scheduled program to be eligible for a full refund. Any cancellations within 30 days will receive a credit toward a future seminar in the current calendar year.
  • Non-attendance or cancellation with less than a business day notice, AEST time, is subject to 100% charge.
  • Kao Australia reserves the right to postpone or change any seminars due to unforeseen circumstances, in which case participants will be notified.
How will my education booking be confirmed and when? Call? SMS?
  • All education bookings will receive a confirmation email. The confirmations are sent both to the participant and the cc e-mail listed on the registration.
What is the official # I can tag on my social media pages to have my Goldwell / KMS re-posted?
  • To be featured on the Academy website use the official hashtag #kaosalonacademyau on your socials!

When will I receive my Passport confirmation/welcome email and education resources?
  • Look for a separate email from the Kao Salon Academy Passport confirming your enrollment. If you are new to the Passport experience, look for a welcome email to set up your account.