Q: I tried to register but I received an error message after I entered my email address. What happened?
A: NACE membership is validated through your email address. In order to receive member pricing, enter the primary email on your NACE member profile. If the email you enter shows as invalid, please contact NACE to verify the correct email address.
email: [email protected]
phone: 410-290-5410
login and review your profile: www.nace.net 
If you're attempting to purchase non-member registration, any email address should work, please check to eliminate any typos.

Q: How do I modify my registration?
A: You can make changes to your registration record, transfer your registration to another individual, or upgrade your registration at any time by going to the link provided in your registration confirmation email.

Q: I cannot find my confirmation email. What should I do?
A: Please contact us by email ([email protected]) and we will be happy to resend your confirmation email.

Q: I am paying for my registration by check. Who do I make the check payable to and where do I send it?
A: After completing your registration online, mail your check (made payable to NACE) to
10440 Little Patuxent Parkway, Suite 300, Columbia, MD 21044. Please include a copy of your confirmation email with the check, along with your phone number. Please note: All payments are due within 30 days of registration. If payments are not received within 30 days, additional fees may apply.

Q: I paid for my registration, but I did not receive a receipt. What should I do?
A: Please contact us at NACE Headquarters by email ([email protected]) and we will be happy to send you a receipt.

Q: How do I register 2 or more people together?
A: On the first page of registration, select the quantity of each registration type you'd like. If anyone is registering as a member, you'll be prompted to enter their email address associated with NACE membership. Then, submit information for registrants one at a time, selecting "next" at the bottom of the page after each. Complete the billing information and submit all registrations. If you need assistance, contact NACE HQ, 410-290-5410, [email protected].

Q: Can I attend the conference for just one day?
A: Yes, day passes are available. For Sunday and Monday, select the appropriate day pass from the first page of registration.
For Tuesday, select a la carte registration, then Marketplace Pass.

Q: Can I attend the Marketplace only?
A: Yes, select a la carte registration, then choose Marketplace from the options.

Q: How can I sponsor and/or exhibit at the conference?
A: Visit the Exhibit page for more information and to register.

Q: Can students attend the conference?
A: Yes, student members receive a discounted registration rate. Select student member registration and validate your student membership using the primary email address on your NACE student member account.

Q: Where can I stay during the conference?
A: The Marriott Marquis Houston is the host hotel for the conference. You can reserve your room at the special group rate of $199 per night, plus 17% tax. There are no resort fees. Visit the Hotel and Travel tabs for more information.

Q: What is the best way to get to the conference?
A: Select the Travel tab for more information on air travel and ground transportation.

Q: How can I buy tickets for the Opening Reception, Foundation Fundraiser, Awards Gala or Marketplace?
A: If you only want a la carte tickets, choose a la carte registration. If you'd like to add a la carte tickets to an all-inclusive or education package, select the quantity you'd like at the bottom of the second page of online registration, under "options." Please note: one ticket to each of these is included in an all-inclusive registration.

Q: How do I cancel my registration?
A: Contact NACE HQ by email, [email protected], with your request for cancellation. Please note our cancellation policy, found on the registration page.

Q: What is the refund schedule for conference registration refunds?
A: On or before May 19, 2017 - full refund minus $75.00 cancellation charge. May 19, 2017 ‐ June 30, 2017  -  50% refund minus $75.00 cancellation charge. After June 30, 2017 ‐ NO REFUND.  

Q: I still have more questions. What should I do?
A: Email us at [email protected]t or call NACE Headquarters at 410-290-5410.